Privacy policy

Information we handle

When you use TestCELPIP, we may handle the information you provide to create and use your account, including your email address. We also handle your practice attempts and responses across the four skills — including Writing submissions, answers to Listening and Reading questions, and Speaking recordings you make — along with task details, word counts, scores, and the practice feedback generated for a submission.

If you buy a membership, we also handle a record of that subscription: which plan it is for, whether it is active, when its billing period ends, and the identifiers that let us match it to your account.

Why we use it

We use this information to authenticate your account, provide practice across the four skills, generate and save feedback, show your practice history, give paid members the access they have paid for, maintain the service, and investigate reported problems or misuse.

Signing in with Google

If you choose “Continue with Google”, Google shares your name, email address and profile picture with us after you agree on Google's consent screen. We ask only for these basic profile scopes (openid, email, profile). We do not request access to your Gmail, Drive, Calendar, contacts or any other Google data.

We use this information only to create your TestCELPIP account, sign you in, and show your name on your account. We do not sell it, use it for advertising, share it with third parties except the service providers that run sign-in and storage for us, or use it to train AI models.

TestCELPIP's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. You can remove TestCELPIP's access at any time from your Google Account's third-party connections page, and you can ask us to delete your account and the Google profile data we hold through the contact page.

Payments

Payments are handled by Polar as merchant of record. Polar is the seller for the transaction, not a supplier acting only on our instructions: it decides its own purposes for the transaction data it collects, including invoicing, collecting and remitting sales tax, preventing fraud, and meeting its own accounting and legal obligations. For that data Polar acts as an independent controller in its own right, and its own privacy policy governs it.

Card numbers and other payment credentials go to Polar, never to TestCELPIP. We do not receive them and could not store them if we wanted to.

What we do receive is the confirmation needed to give you access: that a subscription exists, which plan and billing period it covers, its status, and identifiers for the subscription and customer record.

Billing records we keep

We keep a record of the billing messages Polar sends us, so a payment can be reconciled when something goes wrong — for example a subscription that was charged but did not unlock access.

We minimise what those records hold. Payment-instrument details and billing addresses are stripped rather than stored. The stored message content is deleted after 90 days; we keep only the identifiers and status after that, which is what reconciliation actually needs.

Where a payment problem needs a person to look at it, the alert we raise carries record identifiers rather than your email address or any payment detail.

Service providers

TestCELPIP uses service providers to operate account authentication, data storage, and AI-assisted feedback. Those providers process information only as needed to provide their services to TestCELPIP. Polar is described separately above because its role in a purchase is different from theirs.

If you ask for study-tip emails, we send those through Brevo. Brevo is a processor for that purpose: it stores the contact details needed to deliver and unsubscribe, and it does not get to use them for its own marketing. Sign-in links are transactional and are sent whether or not you opted in. Receipts and invoices come from Polar, not from Brevo.

Your choices

You can choose not to submit a practice response or recording. Study-tip emails are off unless you tick the box on sign-in or on your profile. You can untick it later, or use the unsubscribe link in a study-tip email. If you create an account, you may ask about access to or deletion of your account information by using the contact page. Please do not include sensitive personal, financial, medical, immigration, or legal information in a practice response.

Deleting your account does not erase the record that a payment happened. We keep the minimum needed to meet accounting obligations and to handle a refund or chargeback, and Polar keeps its own records as the seller.

Mailing address

TestCELPIP, 1300 Chemin McWatters Rd., Ottawa, ON K2C 3M5, Canada.

Updates

We may update this policy as the service changes. The current version and its update date will be posted on this page.