Sharing Customer Enquiries at Copper Finch Rentals

Copper Finch Rentals supplies tables and chairs for local events. Its manager is surveying office staff about handling customer enquiries. Currently, each customer has an assigned employee who knows the booking history, but complex accounts create uneven workloads and replies can wait when that employee is away. A shared inbox would let any available employee respond, although customers might need to repeat details. Staffing and office hours will stay the same.