Walk-In Saturdays or Booked Repair Visits

The owner of Birch Lane Repairs, a shop that repairs bags and clothing, is surveying customers about extra assessment hours. The shop can offer either one Saturday walk-in session each month or short appointment sessions on weekday evenings. Total monthly assessment hours would be equal. Walk-in customers could bring several items without booking, but might have to queue. Evening customers would receive a reserved arrival time, but each appointment would cover only one item. Repairs would be completed later under either arrangement.