Suggesting Qualified Help for Clients

You work at the Horizon Steps Settlement Centre in Briarton, a mid-sized city in Manitoba. You and your coworker, Anton, help newcomers find housing information and local services. Neither of you has training in immigration advice, but Anton has been confidently telling clients which immigration applications to submit. He wants clients to leave with clear answers and worries that referring them elsewhere will seem unhelpful. A qualified immigration adviser offers telephone appointments this afternoon and visits your centre next Tuesday. You want Anton to refer clients with immigration questions to this adviser without embarrassing him or dismissing his efforts.