ProSpeaking practice
Responding to a Harsh Café Review
You work at Café du Ruban Bleu in Ormeval, a town in Quebec’s Eastern Townships. Your manager, Élodie, has received a harsh online review from a customer who waited twenty-five minutes for a sandwich during a staff shortage. The customer wrote that the café did not care about anyone’s time. Élodie wants to explain what happened, but she is upset by the comment and worries that her reply could sound defensive. She asks for your advice before posting a response.
- Questions
- 1
- Minutes
- 2
- Difficulty
- intermediate
- Skill
- speaking
What this set practises
- Does your advice follow a clear sequence, with reasons and examples that support your main recommendation?
- Do you use appropriate everyday language to discuss customer concerns, apologies, and service delays?
- Is your speech easy to follow, with clear pronunciation, a steady pace, and natural pauses?
- Do you address Élodie directly and give thoughtful, practical advice about both her response and handling delays within 90 seconds?
Browse free practice
This set is part of TestCELPIP membership.
