Helping an Employee Handle a Customer Recording

You supervise Ellis at Lantern Basket Homewares in Ternwick, a town on the coast of British Columbia. During a disagreement about returning a blanket after the store’s return deadline, a customer starts filming Ellis with a phone. Ellis feels uncomfortable and worries that anything they say could make the situation worse. Ellis briefly steps away from the counter and asks you whether to continue handling the return or have you take over.